7m77's Privacy Policy

1 General Overview

This Privacy Policy ("Policy") applies to the 7m77 platform and all its related services. This Policy describes what information we collect, how we use it, who we share it with, and how we keep it secure when you visit 7m77's website, create an account, or use any of our services.

7m77 operates a safe and reliable online entertainment platform for players in Bangladesh. We believe your privacy is a fundamental right, and we are committed to handling your personal information with the highest level of protection.

2 Scope of This Policy

This Policy applies to the following:

• All individuals who visit 7m77's website and mobile platform
• All registered members and users of 7m77
• Anyone who contacts 7m77 by email, live chat, or any other channel
• Anyone who participates in 7m77's promotional activities

This Policy may be updated from time to time. For any significant changes, we will notify you at your registered email address or through a notice on the platform. Continued use of the service after any changes will be taken as your acceptance of the revised Policy.

3 What Information We Collect

3.1 Personally Identifiable Information

During account registration and verification, we collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification — you must be 21 years of age or older)
• Email address
• Mobile phone number
• Residential address
• National ID card or passport number (for identity verification)

3.2 Financial Information

We require certain financial information to process deposit and withdrawal services:

• bKash, Nagad, Rocket, Upay mobile banking numbers
• Bank account details (for bank transfers)
• Transaction history and amounts

3.3 Usage Information

When you use the 7m77 platform, the following information may be collected automatically:

• IP address and device type
• Browser version and operating system
• Pages visited and session duration
• Referral source (how you arrived at our site)
• Gaming activity and betting history
• Login time and location data

3.4 Cookies and Tracking Technologies

7m77 uses cookies, web beacons, and similar technologies. These help improve your browsing experience, remember your preferences, and monitor platform performance. You can decline cookies by changing your browser settings, though this may limit some functionality of the site.

4 How We Use Your Information

7m77 uses collected information for the following purposes:

4.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Providing gaming services and bonus offers
• Responding to your requests and complaints
• Managing 24/7 live chat and email support

4.2 Security and Fraud Prevention

• Protecting your account from unauthorized access
• Detecting fraud, money laundering, and suspicious activity
• Managing the customer identity verification (KYC) process
• Preventing the creation of multiple accounts
• Enforcing responsible gaming policies and managing self-exclusion

4.3 Communication and Marketing

• Sending important notifications related to transactions and your account
• Sharing promotional offers and bonus information with your consent
• Informing you about service improvements and new features

You can opt out of marketing communications at any time. Email [email protected] or let us know via live chat.

4.4 Platform Development and Analytics

• Reviewing and improving the user experience
• Identifying and resolving technical issues on the platform
• Ensuring the quality of gaming and betting service delivery

5 Sharing Information with Third Parties

7m77 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Running our services requires certain trusted technology and service partners, such as payment processing services (bKash, Nagad, Rocket, Upay and bank transfer partners), game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others), cloud and data hosting services, and security and anti-fraud service providers. Only the minimum necessary information is shared with these partners, and they are contractually bound to meet our privacy standards.

5.2 Legal Obligations

We may be required to disclose information in response to applicable law, a court order, or a legitimate request from a competent authority. In such cases, we disclose only the information legally required.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, personal information may form part of the transferred assets. In such circumstances, we will notify you in advance and the protections provided under this Policy will continue to apply.

6 Data Security Measures

7m77 follows industry-standard technologies and practices to protect your information:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Data Encryption: Sensitive information stored in our systems is kept in encrypted form.
• Access Controls: Only authorized staff can access the minimum information necessary.
• Regular Security Audits: System vulnerabilities are regularly assessed and addressed.
• Firewall and Intrusion Detection: Advanced technologies are used to prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional security layer is available to protect your account.

7 Data Retention Period

7m77 retains your information only for as long as necessary. The general guidelines are as follows:

• Active account information: for the duration the account remains active
• Financial transaction records: for the period required under applicable law
• Identity verification documents: for the legally required period even after account closure
• Marketing information: until you withdraw your consent

After your account is closed, we will delete or anonymize your personally identifiable information within a reasonable period unless we are legally required to retain it.

8 User Rights and Controls

As a user of the 7m77 platform, you have the following rights:

8.1 Right to Access Information

You can request at any time to know what information we hold about you. Send a written request to [email protected] and we will respond within a reasonable time.

8.2 Right to Correct Information

If your information contains any errors or is incomplete, you can correct or update it. Corrections can be made through account settings or with the help of the support team.

8.3 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or other marketing communications at any time. Send a request to the support email or let us know via live chat and we will act promptly.

8.4 Right to Close Your Account

You can request permanent closure of your account at any time. After closure, any outstanding balance will be paid out and your information will be handled in accordance with applicable law.

8.5 Responsible Gaming Tools

7m77 is committed to responsible gaming. You can set various limits on your account and request self-exclusion. Visit our Responsible Gaming page to learn more.

9 Protection of Minors

7m77's services are for adults aged 21 and older only. We do not knowingly collect, store, or use information from anyone under the age of 21. If we become aware that a minor has opened an account, we will immediately delete that account and all associated information.

If you are aware of a minor using a 7m77 account, please contact us at [email protected] or via live chat.

10 Third-Party Links and Services

The 7m77 platform integrates third-party game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, and others. These third parties have their own privacy policies, for which 7m77 is not responsible. However, we ensure that our data-sharing agreements with these partners prevent them from independently using our users' information.

11 Changes to This Policy

7m77 reserves the right to periodically review and update this Privacy Policy. For significant changes:

• A notification will be sent to your registered email
• A notice will be displayed on the platform
• The date of the latest update will be noted at the top of the Policy

If you continue using 7m77 after any changes, it will be taken as your acceptance of the revised Policy. If you do not agree with the new Policy, please request closure of your account.

12 Applicable Law

This Privacy Policy is governed by applicable international data protection standards and the laws of the jurisdiction in which 7m77 operates. In the event of any dispute, 7m77 gives priority to resolution through discussion — you can reach us at [email protected].